Andrew Peller Limited
  • 04-Jul-2019 to 19-Jul-2019 (PST)
  • Hamilton, ON, CAN
  • Contract

#BeExtraordinary

At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day. 

Who We Are

We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.

We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.

We are seeking a dynamic NCCC Representative to join our team for an 11 month contract. The successful candidate will be responsible for ensuring the delivery of timely wine shipments, the administration and management of internal and external customer orders and maintaining ongoing relationships with both internal and external customers. The ideal candidate will be self-motivated, personable, have exceptional communication skills, and is confident using technology. The future incumbent must be able to work in a fast-paced environment with a high degree of accuracy. This position requires an ability to work evening shifts per week and on statutory holidays.

 The successful candidate will be accountable for:

  • Maintaining a high level of product knowledge.
  • Processing customer orders, inquiries, returns and credits in a timely manner.
  • Building relationships with customers via telephone and email.
  • Effectively communicating with a national customer base with diverse and unique needs.
  • Supporting management and trade channel managers.
  • Creating and validating upload and import files for management interfaces.
  • Investigating and resolving undeliverable and returned shipments.
  • Operating within established guidelines while respecting and understanding the cross functional impact.
  • Resolving first level customer concerns and complaints.
  • Following safe work procedures and practices and reports all unsafe working conditions/hazards to their Manager.

The ideal candidate will possess the following qualifications/skills:

  • Post-secondary diploma.
  • Hospitality designation an asset.
  • Proven best in class customer service skills.
  • Adept at complaint resolution.
  • Ability to maintain composure under stressful conditions.
  • Exceptional computer skills and knowledge including Microsoft Office Suite; Experience with Oracle an asset.
  • Ability to provide timely and accurate information.
  • Ability to problem solve while paying close attention to detail and maintaining accuracy.
  • Excellent written and verbal communication skills with a high degree of professionalism.

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.  Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence.  We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.   

Andrew Peller Limited
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