Andrew Peller Limited
  • 09-Aug-2017 to 23-Aug-2017 (PST)
  • Stoney Creek, ON, CAN
  • Contract

We are seeking a dynamic National Customer Contact Centre (NCCC) Representative to join our team on a six (6) month contract until February 2018. The successful candidate will be responsible for ensuring the delivery of timely wine shipments, the administration and management of internal and external customer orders and maintaining ongoing relationships with both internal and external customers. The ideal candidate will be self-motivated, personable, have exceptional communication skills, and is confident using technology. This position requires an ability to work weekday shifts with one to two evening shifts per week.

The successful candidate will be accountable for:

  • Maintaining a high level of product knowledge.
  • Processing customer orders, inquiries, returns and credits in a timely manner.
  • Building relationships with customers via telephone and email.
  • Effectively communicating with a national customer base with diverse and unique needs.
  • Supporting management and trade channel managers.
  • Creating and validating upload and import files for management interfaces.
  • Investigating and resolving undeliverable and returned shipments.
  • Operating within established guidelines while respecting and understanding the cross functional impact.
  • Resolving first level customer concerns and complaints.
  • Following safe work procedures and practices and reports all unsafe working conditions/hazards to their Manager.

The ideal candidate will possess the following qualifications/skills:

  • Post-secondary diploma.
  • Hospitality designation an asset.
  • Proven best in class customer service skills.
  • Adept at complaint resolution.
  • Ability to maintain composure under stressful conditions.
  • Exceptional computer skills and knowledge including Microsoft Office Suite; Experience with Oracle an asset.
  • Ability to provide timely and accurate information.
  • Ability to problem solve while paying close attention to detail and maintaining accuracy.
  • Excellent written and verbal communication skills with a high degree of professionalism.

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.  In accordance with the company's "Employment of Relatives Policy" immediate family of employees who currently work for Andrew Peller Limited or any of its subsidiaries are not eligible for (re) hire. In addition, per our "Internal Job Posting Policy", internal candidates must have been in their current position for one (1) year and their performance must be in good standing.

Andrew Peller Limited is committed to inclusive, barrier-free recruitment and selection processes and work environment. We are happy to discuss any need for accommodation and will make every effort to meet those needs in a timely manner.  Please advise the Human Resources Department if you require accommodation throughout the recruitment and selection processes and/or within the work environment. Information received relating to accommodation measures will be addressed confidentially.

Andrew Peller Limited
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