Andrew Peller Limited
  • 06-Sep-2017 to 20-Sep-2017 (PST)
  • L0S 1J0, ON, CAN
  • Part Time

We are currently seeking a passionate, customer driven Senior Sales Associate at Peller Estates Winery. The successful candidate will focus on creating memorable guest experiences and is responsible for performing all selling (including Wine Club memberships). This role is responsible for retailing functions within the wine and distillery retail boutique during guest experiences, and when providing Guest Relations functions/services.  The successful incumbent will be frequently called upon to act as Manager on Duty in their absence; providing appropriate coaching to retail team members.

The successful candidate will be accountable for:

  • Achieving and exceeding assigned Wine Club membership targets
  • Maximizing revenues per guest transaction (including up-selling) via a solid understanding of:

-Property wines / property spirits / accessories / experiences / Wine Club membership benefits / events          

  • All Estate Wine Group properties and Andrew Peller Limited Wine Shop locations
  • Facilitating guided tour and tasting experiences for property guests
  • Assisting with processing guest sales (via POS system) and  with Guest Relations bookings/reservations (via internal reservations systems) when required
  • Supporting retail management team with driving daily sales targets for wine/spirit and Wine Club sales
  • Collaborating with retail management team in creating, training and monitoring strategies linking tour/experience/Guest Relations/new release programming with merchandising of products.
  • Assisting retail management team with team member onboarding (including seasonal tour and guest experience program training)
  • Understanding and adheres to cash control procedures and retail inventory control procedures (receiving, ordering, promotions, stocking, experience write-offs); assists with monthly retail inventory process

 The ideal candidate will possess the following qualifications/skills: 

  • Demonstrated Guest/Customer service excellence focus
  • Post-secondary wine/spirits education
  • Experience working with computer based point of sale systems and handling cash
  • Ability to deliver education/training programs; experience doing so in a hospitality/tourism environment an asset
  • Ability to recognize when guests and team members would benefit from support and assistance; contributing to others' initiatives without having to be asked
  • Smart Serve certification
  • First Aid certification an asset

We will be completing an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.  In accordance with the company's "Employment of Relatives Policy" immediate family of employees who currently work for Andrew Peller Limited or any of its subsidiaries are not eligible for (re) hire. In addition, per our "Internal Job Posting Policy", internal candidates must have been in their current position for one (1) year and their performance must be in good standing.

 Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence.  We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. 

Andrew Peller Limited
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