Andrew Peller Limited
  • 09-Jan-2018 to 23-Jan-2018 (PST)
  • Grimsby, ON, CAN
  • Full Time

We are seeking a detailed and self-driven individual for the role of Helpdesk Support Analyst. The ideal candidate will be professional, flexible and a quick learner. This role is responsible for providing support services to users for PC, Network, Server and Enterprise applications. The future incumbent will have excellent customer service skills and exceed customers' expectations.

 The successful candidate will be accountable for:

  • Provide best-in-class technical assistance and support to End Users.
  • Support, monitor, test and troubleshoot hardware and software problems pertaining to the end user workstations and to the enterprise server systems.
  • Provide support service via email, telephone, on-site and remote service in a timely manner.
  • Perform Oracle first level support and escalate issues to second level support as required.
  • Create and maintain Active Directory accounts, GPO's and OU's.
  • Create and maintain Forticlient accounts for remote access.
  • Create and maintain Oracle E-Business Accounts.
  • Install and configure workstations, install new software releases and system upgrades as required.
  • Maintain Track-It work orders and log all user issues into the Track-It system.
  • Write and update documentation, tutorials and knowledge base answers to better aid both the service desk and users.
  • Follow up with users, provide feedback and follow problems through to their resolution.
  • Escalate, recommend and/or coordinate resolution of issues with third party vendors to resolve issues.
  • Provide support and service to The Wine Shop Point-of-Sale computers and users.
  • Evaluate and install patches on desktop equipment. Evaluate, install and maintain anti-virus software.
  • Review and maintain Enterprise Firewalls (both Spam and Web Filter).
  • Provide administrator level service and support for network infrastructure across all locations.
  • Provide cell phone, IP phone and digital telecommunication support.
  • Valid Ontario Driver's License and access to a reliable vehicle is required.

 The ideal candidate will possess the following qualifications/skills:

  • Recognized University Degree/College Diploma in Computer Sciences.
  • Certifications are an asset but not required.
  • POS experience is an asset but not required.
  • Excellent interpersonal and communication skills that will facilitate interactions at all levels in the organization.
  • Ability to effectively communicate and maintain good working relationships with technical and functional team members and stakeholderd/
  • Ability to effectively prioritize conflicting business requirements. 
  • Creative and innovative approach to problem solving.
  • Available for out-of-hours support

 

*Please submit a detailed resume and cover letter outlining your qualifications no later than January 23, 2018*

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.  In accordance with the company's "Employment of Relatives Policy" immediate family of employees who currently work for Andrew Peller Limited or any of its subsidiaries are not eligible for (re) hire. In addition, per our "Internal Job Posting Policy"; internal candidates must have been in their current position for one (1) year and their performance must be in good standing.

Andrew Peller Limited is committed to inclusive, barrier-free recruitment and selection processes and work environment. We are happy to discuss any need for accommodation and will make every effort to meet those needs in a timely manner.  Please advise the Human Resources Department if you require accommodation throughout the recruitment and selection processes and/or within the work environment. Information received relating to accommodation measures will be addressed confidentially.

 

Andrew Peller Limited
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