Andrew Peller Limited
  • 12-Mar-2018 to 26-Mar-2018 (PST)
  • Lake Country, BC, CAN
  • Full Time

We are seeking a sales and customer service focused, enthusiastic, detail oriented Wine Specialist West to join our western Direct to Consumer (DTC) team at Red Rooster, Sandhill Winery & Gray Monk Estate Winery. The successful candidate will be responsible for creating and maintaining relationships with both internal and external customers, selling wine and wine related products to Direct Delivery and Wine Club customers and supporting the order process through to receipt by the customer. This position requires an ability to work weekdays, with occasional evening and weekend work.

The successful candidate will be accountable for:

  • Driving sales by suggesting additional and/or alternative products to meet member and consumer needs.
  • Possessing a deep understanding of our products, properties and brand positioning to ensure we can enhance the DTC experience with value-added options.
  • Following up with members and consumer requests and orders in a timely manner and effectively communicate to all relevant departments.
  • Building and maintaining relationships with both internal and external consumers and wine club members.
  • Seamless execution of Wine Club and Direct Delivery shipments in conjunction with other departments.
  • Accurately inputting data into Oracle to fulfill orders from phone, email, event and website requests.
  • Maintaining relevant sales and marketing email databases, wine club incentive reports, member event reservations and various reports on a monthly basis.
  • Investigating and resolving undeliverable and return shipments.
  • Carrying out special projects and all other additional duties as assigned.
  • Follows safe work procedures and practices and reports all unsafe working conditions/hazards to their reporting Manager.

The ideal candidate will possess the following qualifications/skills:

  • Post-secondary diploma in Business; specialization in Marketing or Hospitality preferred.
  • Retail Sales and/or customer call center experience, wine experience an asset.
  • A passion for achieving targets and delighting customers at the same time.
  • Proven success in a customer facing/sales role.
  • Self-motivated; able to multi-task and prioritize tasks.
  • Excellent oral and written communication skills (ability to communicate effectively with internal and external stakeholders).
  • Ability to exercise judgement and function independently.
  • Fluent in Microsoft Office suite. Experience using Oracle an asset.
  • Proven ability to successfully work in a fast paced environment.
  • Able to work occasional evenings and weekends.

An internal and external search will be conducted simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.  In accordance with the company's "Employment of Relatives Policy" immediate family of employees who currently work for Andrew Peller Limited or any of its subsidiaries are not eligible for (re) hire. In addition, per our "Internal Job Posting Policy", internal candidates must have been in their current position for one (1) year and their performance must be in good standing.

Andrew Peller Limited
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