Andrew Peller Limited
  • 06-Jun-2018 to 30-Jun-2018 (PST)
  • Niagara-on-the-Lake, ON, CAN
  • Part Time

We are currently seeking a regular part-time Retail & Experience Team Leader/Senior Retail Sales Associate to join our Retail Management team at Wayne Gretzky Estates Winery & Distillery. This role focuses on creating memorable guest experiences and achieving daily sales targets for wine/spirit and Wine Club sales within the wine and distillery retail boutique(s).   This role motivates and mentors property Sales Associates to achieve/exceed all assigned business targets and is regularly called upon to execute opening and closing of both wine and distillery retail boutiques.

 There will be a requirement to work flexible hours including evenings and weekends to support tours/experiences/functions/events when necessary.

 The successful candidate will be accountable for:

  • Achieves/exceeds assigned Wine Club membership targets
  • Maximizes revenues per guest transaction (including up-selling) via a solid understanding of:
    • property wines / property spirits / accessories / experiences / Wine Club membership benefits / events
    • all Estate Wine Group properties and Andrew Peller Limited Wine Shop locations
  • Facilitates guided tour and tasting experiences for property guests
  • Assists with processing guest sales (via POS system) and with Guest Relations bookings/reservations (via internal reservations systems) when required
  • Understands and adheres to cash control procedures and retail inventory control procedures (receiving, ordering, promotions, stocking, experience write-offs); assists with monthly retail inventory process
  • Occasionally assists retail management team with general retail/tour/experience administrative duties
  • Follows safe work procedures/practices; reports any unsafe working conditions/hazards to assigned Manager on Duty
  • Responsible for ensuring the cleanliness and safety of the store product/tour route/experience locations at all times

 *As per provincial (Smart Serve) stipulations, employees under the age of 18 may not be involved in the handling or serving of alcohol.  This includes setting up wine bottles for guest experiences, clearing used stemware, stocking fridges/displays, etc.

 The ideal candidate will possess the following qualifications/skills: 

  • Demonstrated Guest/Customer service excellence focus
  • Post-secondary wine/spirits education
  • Experience working with computer based point of sale systems and handling cash
  • Ability to recognize when guests and team members would benefit from support and assistance; contributing to others' initiatives without having to be asked
  • Smart Serve certification
  • First Aid certification an asset

 We will be completing an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.  In accordance with the company's "Employment of Relatives Policy" immediate family of employees who currently work for Andrew Peller Limited or any of its subsidiaries are not eligible for (re) hireIn addition, per our "Internal Job Posting Policy", internal candidates must have been in their current position for one (1) year and their performance must be in good standing.

Andrew Peller Limited is committed to inclusive, barrier-free recruitment and selection processes and work environment. We are happy to discuss any need for accommodation and will make every effort to meet those needs in a timely manner.  Please advise the Human Resources Department if you require accommodation throughout the recruitment and selection processes and/or within the work environment. Information received relating to accommodation measures will be addressed confidentially.

Andrew Peller Limited
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